Privacy & Policy

Last updated: September 2026

At 2NUT, we respect your privacy and want you to know how your information is collected, used and protected when you visit our website, shop with us or get in touch with the brand.

This Privacy & Cookies Policy applies to the 2NUT website, online store and related digital interactions.

By using our website or providing information to us, you acknowledge the practices described in this Policy. Where your consent is required, we may ask for it through the website, checkout, communication preferences or cookie controls.

1. Information We Collect

The information we collect depends on how you interact with 2NUT.

When you place an order, create an account, contact us, fill out a form or subscribe to updates, we may collect information such as:

• Name
• Email address
• Mobile number
• Billing and shipping address
• Order and purchase details
• Account information
• Product preferences
• Customer support enquiries
• Reviews, feedback or other information you choose to share with us

When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser and device type, pages visited, referring pages, website interactions and cookie or similar technology identifiers.

This information helps us understand how the website is being used and where we can improve the experience.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Manage returns, refunds or cancellations
• Manage your account
• Respond to questions or customer support requests
• Send order, payment and delivery updates
• Improve our website, products and shopping experience
• Understand website traffic and performance
• Help prevent fraud, misuse or security issues
• Meet applicable legal or regulatory requirements
• Send offers, launches or brand updates where you have chosen to receive them or where otherwise permitted

We aim to collect and use only the information reasonably required for these purposes.

3. Payments

Payments made through the 2NUT website may be processed by third-party payment service providers.

Depending on the payment method you choose, your payment information may be entered directly into the payment provider's secure systems.

2NUT may receive limited transaction information required to confirm your payment, process an order, issue a refund or resolve a payment-related query.

Payment providers handle your information according to their own privacy policies, terms and security practices.

4. Cookies & Similar Technologies

Like most online stores, 2NUT may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve the overall shopping experience.

Cookies are small data files stored on your browser or device.

Essential Cookies

These support basic website functions such as the shopping cart, checkout, account login, security and session management.

Blocking these cookies may prevent parts of the website from working correctly.

Analytics & Performance Cookies

Where enabled, analytics technologies may help us understand things such as which pages are visited, how people move through the website and where the experience can be improved.

Advertising & Marketing Cookies

Where enabled, advertising technologies may help us understand how people interact with 2NUT after seeing our advertising, measure campaign performance and provide more relevant communication or advertising where permitted.

Functional Cookies

These may remember certain choices or preferences so that future visits are easier.

You can control cookies through your browser settings and, where available, through the cookie preferences provided on the 2NUT website.

Disabling some cookies may affect certain website functions.

Shopify also provides customer-privacy and cookie-consent controls for online stores, including cookie preference tools where configured.(Confirm before development team)

5. Marketing Communications

If you choose to receive updates from 2NUT, we may contact you through channels such as:

Email, SMS or WhatsApp.

These communications may include new launches, products, offers, brand updates or other 2NUT news.

You can opt out of promotional communications at any time using the unsubscribe or opt-out option provided in the communication, or by contacting us at support@2nut.in.

Opting out of promotional communication will not stop important transactional messages relating to your order, payment, delivery, refund or customer-service request.

6. How We Share Information

We may share limited information with trusted service providers where reasonably necessary to operate our website and fulfil our services.

These may include payment providers, courier and logistics partners, website and e-commerce providers, technology and hosting providers, customer-support services, analytics providers, marketing platforms and communication providers.

We aim to provide these parties only with information reasonably necessary for them to perform their respective services.

We may also disclose information where required by applicable law, regulation, court order or lawful request from an authorised government or regulatory body.

7. Data Security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or digital storage system can be guaranteed to be completely secure.

We also encourage customers to protect their account credentials, passwords and the devices used to access the 2NUT website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where required for legitimate business, accounting, fraud-prevention, dispute-resolution, legal or regulatory purposes.

Retention periods may differ depending on the type of information involved.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

9. Your Choices & Privacy Requests

Where applicable, you may contact us to request that we:

• Provide information about personal data associated with you
• Correct inaccurate or incomplete information
• Update your information
• Delete information that is no longer required
• Address a concern about how your information has been used
• Withdraw consent where processing relies on your consent
• Stop sending promotional communications

We may need to verify your identity before completing certain requests.

Some information may still need to be retained where required for legal, regulatory, accounting, security, fraud-prevention or dispute-resolution purposes.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, social platforms, payment providers or other external services.

2NUT does not control the privacy practices of these third parties.

When you leave our website or interact directly with another service, that provider's own privacy policy and terms will apply.

We encourage you to review those policies before sharing personal information.

11. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, technology, service providers, business practices or applicable requirements.

Any revised version will be posted on this page with an updated Last Updated date.

Where appropriate, we may provide additional notice if a significant change affects how personal information is handled.

12. Contact Us

If you have a question, concern or request relating to this Privacy & Cookies Policy or your personal information, you can contact us at:

2NUT
A-912, Titanium Business Park
Makarba, Ahmedabad – 380051
Gujarat, India

Email: support@2nut.in
Phone: +91 77779 27367